5 reasons why it’s so hard to get digital customer service right | Blue Sky

5 reasons why it’s so hard to get digital customer service right

Andrew Moorhouse - Director of Insight

Over the past three years, we have conducted in-company research and conversation analysis with over 9,000 customer service agents from 62 blue-chip organisations; either within the Fortune 500/FTSE 100 or large government departments. 

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