Throw away your call centre KPIs | Blue Sky

Throw away your call centre KPIs

At 10.30am on a Tuesday morning in June, three Blue Sky consultants played a video to a room full of executives and leaders from a FTSE100 company. The video contained strong views from front- line people in the business about the way the call centre operation was being aggressively managed on Average Handling Time (AHT).

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Blue Sky - Experts in People Change. All rights reserved 2019.

Coronavirus Update

To support the UK Government’s advice to socially distance to minimise the spread of COVID-19, we are now working remotely.

Our operation is largely unaffected by this change, as we have worked with a geographically diverse team for many, many years.

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