Change the Stories, Change the Culture
Stories are our oldest technology. Since Homo Sapiens first sat around campfires eating roast mammoth, we’ve been using stories to share learning and create meaning for the world around us.
Stories help us feel a part of something larger than ourselves, give us a sense of purpose, and smuggle beliefs and information into our brains in an emotive and memorable way. In other words, they’re naturally viral.
Women in Leadership
The end of the year. An opportunity to reflect on the various merits and perils of the last 365 days and put in place a series of tenets for the 12 months ahead with the intent of making them even more successful.
According to the ONS, progress in the UK is very slow – dropping by 0.6% in full-time employees since 2012.
When you dig into the stats, an interesting story comes to light…
Detox Your Company Culture
Unfortunately, leaders and managers can be a major cause of stress in the workplace. Whether intentional or not, some behaviours and characteristics can contribute to a negative, toxic and hostile working environment.
Most jobs have some level of stress, even on good days. However, if going to work (or just the thought of it) makes you feel depressed, anxious or even physically ill, then there’s more to it than just general stress: these could be signs of a toxic work environment. What do you do to fix it?
9 Lessons that move the Dial on Diversity and Inclusion in the Workplace
“There are more differences within groups than between them.”
The fact is that most employees (61%) report having to hide who they are to fit in at work and, while this is higher in marginalised groups, it is also very high in the majority (almost 50%) (Yoshino & Smith, 2013).
Dan Mason investigates.
Coaching is a mindset, not in a meeting
Uncover your hidden talents and fill in the knowledge gaps you didn’t know you had. Have a look at your own coaching methods and our top takeaways.
Download Sean Spurgin and Steve Bent’s free Whitepaper today: Coaching is a Mindset, Not in a Meeting.
Brief Encounters Cards
What are they?
A set of question cards designed to create connections, spark conversations, ignite discussion, spread ideas and give new perspectives. There is one insightful question per card giving you the flexibility to use the cards in lots of creative ways.
There are 13 question cards in each of the following categories: Personal (Knowing Me), Leadership, Creating The Right Climate and VX™ Value Experience.
Coach Me Cards
What are “Coach Me Cards”?
A set of cards designed to help you to master personal change. Whether you want to change your mindset, a behaviour, a habit or develop a skill, the ‘Coach Me’ cards will help you to challenge your thinking, gain new perspectives, overhaul unhelpful habits, beat your biases and break through assumed constraints.
Great Managers: The Secret Sauce
Begin your journey to becoming a great manager today.
Enjoy your free Download of Sean Spurgin’s Whitepaper Great Managers: The Secret Sauce.
Know where to start, workshop skills on Ordinary to Extraordinary and loads more…
Download Raconteur on Employee Engagement & our Blue Sky Feature
Onboarding represents the most extraordinary opportunity to build your optimal company climate from the ground up.
So why are so many organisations missing the mark? Sally Earnshaw shares her insights
The 4 horsemen of the customer service apocalypse
That’s just the idiotic kind of thing I knew you’d come out with.” With a sigh, Paul rolled his eyes and stared at his wife, disgusted at her lack of intellect. His wife looked away from her husband of five years, folded her arms and thought how furious she was at his behaviour, but she said nothing in response.
Lies damn lies & employee engagement scores
We recently came across a FTSE100 company that had an incredible 140% rate of attrition within one of its divisions. This wasn’t an offshore contact centre, but a £40,000-per-year UK-based role.
Murder on the bank floor
Thanks to a new wave of digital systems and tools, banks have been busy rationalising their workforce: streamlining workflow, automating the back office, replacing people with apps. And no wonder – with the latest cavalry charge of open regulation and digitisation thundering over us, many commentators are proclaiming that “banks must adopt or die”.
Throw away your call centre KPIs
At 10.30am on a Tuesday morning in June, three Blue Sky consultants played a video to a room full of executives and leaders from a FTSE100 company. The video contained strong views from front- line people in the business about the way the call centre operation was being aggressively managed on Average Handling Time (AHT).
5 reasons why it’s so hard to get digital customer service right
Over the past three years, we have conducted in-company research and conversation analysis with over 9,000 customer service agents from 62 blue-chip organisations; either within the Fortune 500/FTSE 100 or large government departments.