customer experience

if there is a single common theme in all our customer conversations with today’s leaders, it’s the quest for the holy grail of how to deliver a world class customer experience.

most leaders can describe a great customer experience when it has happened to them – but ask them if they’ve managed to create a business that delivers ‘great’ over and over again, well that’s a different story.

at Blue Sky, we’ve been working with best for customer service brands (as well as those trying to get there) for the last 20 years so we are very clear on where you need to focus to transform customer experience.

through the delivery of customer experience training, we are able to provide you with a significant service improvement that will enhance your customer conversations.

if you’re on the same quest to achieve perfect customer service, we’d love to talk to you, so give us a call on 01483 739400 or drop us an email to and see how our customer experience training will provide service improvement for your business

  • Connector.Connector.

    Read Sally's article on "customer focused leadership" for the Training Journal

    Read here

  • Connector.Connector.

    Listen to Simon Sinek talking about "Magic Weekend" with Sally

    Listen here

  • Connector.Connector.

    We won the UK Customer Experience Awards 2016

    See what else we won here

  • Connector.Connector.

    Read our story with Virgin Media

    Click here

  • Connector.Connector.

    Watch Sally talk about permission culture to leaders at the Ivy

    Watch here

Sally Earnshaw
Managing Director

As managing director of Blue Sky, Sally is in charge of the growth, development and future direction of Blue Sky. Since 1992, Sally has built, led and directed teams in customer service and sales, delivering outstanding results.

“If you get your environment right, the natural human reaction to those conditions will be trust and cooperation. If you get the environment wrong, the natural human reaction will be cynicism, paranoia, mistrust and self-interest.”Simon Sinek

The Art of
Customer Experience

Human conversations
are our business