Our awards

We believe that the true measure of our success doesn’t lie in our own standing and reputation, but in that of our clients and the external recognition and awards our clients receive as a result of our partnership with them.

We are delighted to have won over 60 awards in the last 20 years for the amazing work with our clients through their transformational programs.

Here are a few recent accolades we can put our name to:

UK Employee Experience Awards 2018

We are absolutely thrilled to have won three awards in partnership with BT Business and Public Sector, for their Great Conversations programme, a bespoke intervention designed to improve customer experience

Gold Awards:
– Learning and Development
– Organisational Development
Silver Award:
– Insight and Feedback

Training Journal Awards 2017


We are delighted to have won a Gold award in partnership with Wickes for the £1m DC sales transformation program.




PSA Award Winner 2017

Professional Sales Awards 2017

We are delighted to have won four awards in partnership with Wickes for their amazing sales transformation program.

Gold Awards:

  • Overall Winners
  • Best Sales Development Program
  • Best Sales Organisation

Silver Award:

  • Sales Team of the Year

  • UK Customer Experience Awards Winners 

  • UK Financial Experience Awards Winners

  • UK Customer Service Training Awards Winners

  • Training Journal Silver Award Winners 

where you will see us next….

  • Connector.

    11th October '18

    UK Customer Experience Awards

  • Connector.

    12th November '18

    Customer Engagement Awards

  • Connector.

    4th December '18

    Training Journal Awards

  • Connector.

    7th December '18

    UK Business Awards

we are proud to be judging industry awards

We believe that the true measure of our success doesn’t lie in our own standing and reputation, but in that of our clients and the external recognition and awards our clients receive as a result of our partnership with them.

Sally Earnshaw
Managing Director
Sally’s has over 25 years’ experience at a senior level building, managing and leading teams to deliver exceptional customer service and sales results. Her passion for unlocking potential in people led her to the arena of learning and development where her enthusiasm, energy and drive has led her to be described as ‘a force of nature’. She is on a one woman mission to improve customer service in the UK and has previously judged on a number of different award schemes.
Yvette Wise
Sales Director
Yvette comes with masses of energy, enthusiasm and over 20 years of sales and service operational experience. She has a strong background in coaching and performance management, has managed multi-functional contact centre and field based sales teams and uses this experience when designing performance improvement strategies. Yvette has delivered profitable and sustained results across industry and organisation, with clients including IBM, AXA, Marks and Spencer, TUI and Nationwide. Yvette has judged at TJ Awards

Isy Percival
Partnership Director
With 27 years’ commercial experience working with organisations across sector, including Barclays, BT, Cable & Wireless, Experian, First Utility, Hiscox, HSBC, Northern Trust, Tyco International and VNU Publications, she has led multiple service transformation programmes. Chat to her about her client successes and you’ll understand how passionate she is about customer engagement. Isy has an absolute focus on building success through strong client partnerships and brings fresh ideas and a ‘can do’ attitude to everything she does. Isy will be judging at the UK Customer Awards 2017

Rupert Leyland
Partnership Director
Rupert has 20 years’ experience in both sales and service roles and has led teams of up to 300 people. He works closely with clients on a strategic and operational level to deliver robust ROI across people, customer and business metrics. He is famous for tuning into customers’ needs, delivering frank messages with charm, sharing knowledge and insight. He is a judge on the ECCA awards panel.

Rebecca UlyattRebecca Ulyatt
Parnership Director
With over 20 years experience in the L&D arena, Rebecca is driven to enable organisations to realise their true potential through the creation of bespoke, blended learning interventions that target specific mind-sets, capabilities and management practices to deliver true ROI and movement against current KPIs. You will find Rebecca on the judges panel for the UK Employee Experience Awards.
Guy Bloom
Partnership Director
With an impressive track record in delivering award-winning leadership development and executive growth programmes for blue-chip companies across sector, Guy is the driving force behind our approach and the evolution of our leadership solutions. He will act as the subject matter expert, ensuring you benefit from his depth of experience and legendary creativity. Guy is a regular judge on the Training Journal Awards.