Magic Minute: Management Development
There is a direct relationship between the opening part of a customer interaction and the overall customer experience. Learn how to maximise this opportunity and create magical moments at the start, and at any stage of the conversation.
You will be able to:
- Provide evidence for why the opening of an interaction impacts customer experience
- Demonstrate how to bring the magic minute to life within your business
- Articulate how you will implement this into your role