Leading Through Crisis in a Human Way
Those of you that know us, know that we here at Blue Sky get up every day with a view to making the world a more human place. The coronavirus outbreak is significantly impacting the personal and professional lives of all of us and is likely to do so for many months to come and we want to help as many individual businesses as we can over that time. So, we’re offering free content to all people leaders in an initiative that is all about Leading Through Crisis in a Human Way.
In the first phase, we’ll be offering 10 short pieces of content on our LinkedIn page focused on helping you help your customers, at a time of high anxiety. This is for organisations who are struggling to support customers in challenging circumstances – and will provide tips and approaches in the form of the below mindsets and skills for handling customer conversations really well when people are in a state of high anxiety or stress.
We will also be offering three, free to join webinars to bring to life these conversation skills for your front-line.
So, please be on the lookout on our LinkedIn page, for our regular posts about the different mindsets and skills to help you equip your customer facing teams for the conversations they’re likely to be having. If you’d also like to attend our three different webinars, we will be bringing those mindsets and skills to life to help you even more.
- Friday 3rd April 10:30 GMT – Conversation Webinar 1 – The mindset of Buoyancy with the skills of Proactively Reassure and Give Clear Explanations Click here to join
- Wednesday 8th April 12:30 GMT – Conversation Webinar 2 – The mindset of Agility with the skills of Positively Position and Handle Concerns Click here to join
- Tuesday 14th April 14:30 GMT – Conversation Webinar 3 – The mindset of Accountability with the skills of Adapt your Style and Confirm Next Steps Click here to join
Looking forward to meeting you all. Sending our thoughts to you all. Stay Healthy.