Love your Customer and Rise up the Rankings Breakfast
What’s happening at our June Breakfast?
How do best for service companies consistently build and maintain their place at the top of the UKCSI rankings?
80% of companies say they deliver ‘superior’ service, yet only 8% of customers think they do (source: Bain and Co).
So what’s the magic formula? What are those companies who are consistently in the Top 10 of the UKCSI rankings doing?
Join Sally Earnshaw MD, Blue Sky and our special guest Jo Causon, CEO The Institute of Customer Service, who will be sharing some of the secrets and tangible actions behind the big movers and shakers in the 2019 UKCSI results.
This is an invitation only event for senior leaders who want to know how to join the top companies for customer experience.
27th June 2019, 8.00-10.30am
What do we do?
Customer experience transformation: supporting our clients to achieve their customer experience ambitions, be that to increase their NPS, rise up the UKCSI rankings or be number one for service in their industry Culture change/Agile transformation.
We help improve employee engagement and focusing on people and their ability to work together, react quickly to change and be able to move beyond process, through developing leaders and managers Sales performance improvement.
We deliver ROI through all channels (D2Cand B2B) impacting sales conversion, contract value, multi-channel touchpoint value, acquisition and retention Exec development.
Come to us for help developing C-Suite execs to become high performing individuals and teams through.
What sets us apart?
Our people change implementation methodology, with an average ROI of 300%, consistently proves to shift behaviours that drive customer experience and sales performance.
Our proprietary conversation analytics framework enables us to pinpoint the specific behavioural changes that will drive maximum performance uplift and ROI