Love your Customer and Rise up the Rankings Breakfast
When: 14th February 2019
At this breakfast, Jo Causon, CEO of The Institute of Customer Service will share some of the secrets and tangible actions behind the big movers and shakers in the 2019 UKCSI results. This is a complimentary, invitation only event for senior leaders who want to know how to join the top companies for customer experience.
How do best for service companies consistently build and maintain their place at the top of the UKCSI rankings?
80% of companies say they deliver ‘superior’ service, yet only 8% of customers think they do*. So what’s the magic formula? What are those companies who are consistently in the Top 10 of the UKCSI rankings doing?
*Source: Bain & Co
Spaces are limited but if you would like to register, your interest to attend please fill in the form below.