HRD Summit Birmingham
The HR Directors Summit is an award-winning two day conference. This year, HRD will be held at Birmingham International Convention Centre across the 5th and 6th of February 2019.
The HRD Summit hosts the most senior gathering of HR Directors on the globe and this year they will welcome over 1,000 attendees to hear from over 150 speakers, including our MD, Sally Earnshaw, as part of Capita People Solutions.
Attendees can browse over 80 Exhibitors, visit over 250 Match Meetings and experience 11+ hours of networking throughout the event.
You can hear our MD, Sally Earnshaw’s, presentation at 11.45 on February the 6th.
Sally Earnshaw is MD of award-winning people change experts, Blue Sky. She has over 25 years’ experience at a senior level, building, managing and leading teams to deliver exceptional customer service and sales results for organisations such as BT, Tesco, Virgin, Nationwide, Google and Barclays.
Described as a ‘force of nature’, Sally is renowned for her extraordinary passion and energy, as well as a down-to-earth approach which engages audiences of all ages, levels and backgrounds.
She has delivered workshops and presentations all over the globe, from FTSE 100 events to TEDx and now HRD Summit Birmingham 2019.
Sally’s talk willfocus on remembering the human element behind a business in the digital era.
Whether you work in sales, customer service or retail; customers expect to get value from every conversation with you. Top performers, in all sectors, really get it. Best-in-class companies realise that spending time and effort on customer conversations, combined with the right mindset and skills, will result in value for both the customer and the business.
In today’s world, we’re always hearing about getting technology to do the work. Digitisation is brilliant and will future-proof channel shift and personalisation. However, we need to be wary of leaving the human element behind.