Helping your customers in a time of high anxiety - Part 2 webinar recording | Blue Sky

Helping your customers in a time of high anxiety – Part 2 webinar recording

 

On Wednesday 8th April we ran the second free webinar in our ‘Helping your customers in a time of high anxiety’ series.

During this webinar our Blue Sky team uncovered successful skills and mindsets for customer facing colleagues to have better conversations with customers, at this time of high anxiety. In this session we focused on the mindset of Agility, coupled with two skills: Positively Position and Handle Concerns.

Thank you to everyone who joined us on Wednesday, we had great feedback and really appreciate the brilliant engagement we had from all attendees!

For those of you who were unable to join us, or who would just like to revisit the topics we covered, below is the recording for you to enjoy at your leisure. Below is also a link to Part 1 of our series, in case you missed that too.

Part 3 will be on Tuesday 14th April 14:30 GMT, where we’ll be sharing our insight on the mindset of Accountability, coupled with the skills of Adapt your Style and Confirm Next Steps – Click here to join.

We hope to see you there!

 

PART 2 RECORDING

Simply watch on the screen below, or follow this link

 

PART 1 RECORDING

Simply watch on the screen below, or follow this link

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