People who care about their jobs, are better at their jobs. Good employee engagement leads to good customer engagement. Which means higher profits, lower costs, less attrition and an ability to attract the best talent. It’s not exactly rocket science.
So why is the UK’s employee engagement so poor?
In 2016, a landmark study by Korn Ferry found that 67% of CEOs believe technology will create greater value in the future than people. However, data shows that human capital (people, skills, knowledge) is 2.33x more valuable than physical capital (inventory, real estate and technology). And it’s this “tangibility bias” that is dragging employee engagement down.
A company’s human capital, otherwise known as its climate, is the most valuable asset it owns. All engagement – leaders engagement, employee engagement, customer engagement – is a product of that climate. And climate is nothing more or less than the thousands of conversations that occur inside an organisation every day.
If you understand how to influence the climate of your company, you can transform your employee engagement. By spreading compelling stories, increasing leadership proximity, demonstrating permission and clearing the path, you can overhaul your people’s motivation, skill and profitability, and boost your employee (and customer) engagement In a way that will last for much longer than that fancy away day.
Welcome to the right sort of climate change.
BT Enterprise Customer Service were looking to transform service and drive value through their customer experience teams. Based on our successful, long-term relationship, Blue Sky were engaged to design and deliver Great Conversations, a top down, leader-led climate and culture transformation programme.
With over 20 years in the business, we’ve delivered some amazing results.
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