People who care about their jobs, are better at their jobs. Good employee engagement leads to good customer engagement. Which means higher profits, lower costs, less attrition and an ability to attract the best talent. It’s not exactly rocket science.
So why is the UK’s employee engagement so poor?
In 2016, a landmark study by Korn Ferry found that 67% of CEOs believe technology will create greater value in the future than people. However, data shows that human capital (people, skills, knowledge) is 2.33x more valuable than physical capital (inventory, real estate and technology). And it’s this “tangibility bias” that is dragging employee engagement down.
A company’s human capital, otherwise known as its climate, is the most valuable asset it owns. All engagement – leaders engagement, employee engagement, customer engagement – is a product of that climate. And climate is nothing more or less than the thousands of conversations that occur inside an organisation every day.
If you understand how to influence the climate of your company, you can transform your employee engagement. By spreading compelling stories, increasing leadership proximity, demonstrating permission and clearing the path, you can overhaul your people’s motivation, skill and profitability, and boost your employee (and customer) engagement In a way that will last for much longer than that fancy away day.
Welcome to the right sort of climate change.
BT Enterprise Customer Service were looking to transform service and drive value through their customer experience teams. Based on our successful, long-term relationship, Blue Sky were engaged to design and deliver Great Conversations, a top down, leader-led climate and culture transformation programme.
With over 20 years in the business, we’ve delivered some amazing results.
Blue Sky - Experts in People Change. All rights reserved 2019.
Part of Capita Business Services Limited (Registered Number 2299747), 30 Berners Street, London, W1T 3LR
To support the UK Government’s advice to socially distance to minimise the spread of COVID-19, we are now working remotely.
Our operation is largely unaffected by this change, as we have worked with a geographically diverse team for many, many years.
However, our central office phone line will not be diverted in the short-term due to a technology backlog by our supplier.
Therefore, if you have a query, please contact your Blue Sky consultant in the first instance.
For general enquiries, please email these to: info@blue-sky.co.uk
A member of our team will call you back as soon as possible.
Many thanks for your understanding
Blue Sky