is customer engagement high on your agenda?

it’s definitely on ours which is why we are going to the customer engagement summit on 13th november 2017 at the park plaza westminster.

the customer engagement summit, now in its 6th year, is firmly established as Europe’s premier customer and employee engagement event.
more than 1200 senior delegates attend and 80 speakers from brands such as smazon, facebook, barclays, bt, aamsung and m&s will be there.

if you’re attending please come along to hear our md, aally earnshaw talking about cracking the code: how to upgrade your customer service, one conversation at a time.

she is speaking in hall 4 at 14.20hrs.

here is a quick taste of what she will be talking about.

we’re on stand number 2, and would love to meet you.

we hope to see you there but if you can’t make it please give us a call on 01483 739 400 to hear about how we can change behaviour to improve business results.

Synopsis : Crack the Code: Upgrade your customer experience, one conversation at a time

If you want to drive customer experience in your organisation, you’ve got to change conversations at every level of the business. Research shows; Leaders need to be able to create the right climate; Managers to know what good looks like and encourage it to show up every day and front line teams have to have the core skills that are different for the new economy. The conclusion is; it’s all about the way conversations happen in your business and without the right tone, climate, and behaviours, it can all go horribly wrong.


Sally has over 25 years’ experience at a senior level building, managing and leading teams to deliver exceptional customer service and sales results. Her passion for unlocking potential in people took her to the arena of learning and development, where her enthusiasm and drive has led her to be described as ‘a force of nature’.  She’s on a one woman mission to make the world just a little more human and has recently delivered a TEDx Talk on ‘Stepping up to success’ and published her first book called: Crack the Code: Upgrade your customer experience, one conversation at a time.