Complaints Breakfast: the science of the spectacular recovery
When: 11th April 2019
At this breakfast, we’re diving into your customer complaints and helping you handle them. The event will be hosted by our very own, Partnership Director Yvette Wise, along with an esteemed guest speaker. Watch this space for more information on who this will be.
What are the four human behaviours that keep UKCSI top 50 organisations outperforming the competition when it comes to customer complaints?
A customer’s satisfaction with complaint handling has a huge impact on their overall CSat score – yet the average is a miserable 5.9/10. Why? Because there’s a big misunderstanding about what customers really want when they complain… We invite you to join Blue Sky to discover the four behaviours that really make a difference to successful complaint handling, and how to make them show up in your people without compromising your commercial goals.
This is an invitation only event for senior leaders who want to know how to join the top companies for customer experience. Register your interest below.