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Why being proximate to your team is so important

Why is proximity so important? Proximity is all about being close to the customer and to your people – literally. If you spend a lot of time in the same places as your employees and customers, listening and talking to them, you won’t just know what the real issues are. You will know the best ways to fix them and spread the story that you’re committed to people above all else. Simply by being there.

Taking things back to the source

If you’re sharing a story about a colleague to a third party, does it align to what you’d say to their face? Imagine they are the fly on the wall in the room… If not, why not? Truly collaborate cultures encourage challenge and authentic dialogue. We can this ‘taking it back to the source’. Find out more, here.

Time for an upgrade – Human to Human conversations still matter

In today’s economic environment, most businesses understand that if they prioritise their people, then profit will come. The problem is, they don’t know how to put them first.

Thankfully, there is a simple solution. To create a climate that values people before everything else, leaders need to invest in better technology. It’s just not the technology that they think. Find out more…

The Four Horsemen of the Customer Service Apocalypse

John Gottman’s research – the Four Horsemen – outlines the behaviours he identified that signal the end to a relationship. Our insight into Customer Experience has revealed that the Horsemen exist in business too.

Simply fill in your details here and download our free article to find out more…

You cannot not communicate

It is an old Learning and Development cliché that 93% of communication is non-verbal. So how do you catch yourself from poor unintentional communication? It could be the difference in making or breaking the credibility of the story you are telling!

Good dialogue is a powerful skill

Dialogue… Something we all engage in, but few of us master. So how can you maximise the effectiveness of your conversations when leading? Find out here…

I believe that most people are trustworthy…

Trust can be situationally-specific. You trust a doctor to look after your health – but what about fix your car?

Businesses have the tough job of becoming trusted to a much more diverse audience than ever before – but is it on your radar?

The Speed of Trust

We use the word trust frequently, but it never loses its emotional punch. If someone says they don’t trust you, it hurts. Find out how your behaviour builds or erodes trust here…

McKinsey research into change management found that you are 3.7 times more likely to succeed on a change journey if you have a clear and compelling story.

This article brings to life some key insights and lessons that will enhance your storytelling skills. Discover even more around why stories are important, how to tell them well and what to expect as a result. If you change the story, you change the culture.

Gift of Feedback

At Blue Sky we believe that feedback is a gift. A feedback gift is something a person says to you that, if you acknowledge it, creates an opportunity to deepen your understanding of yourself or the other person. It helps you better understand how that person is feeling or thinking. It helps you explore each other’s needs.

Download our ‘Gift of Feedback’ article to explore the art to receiving and giving feedback. The latter is important, but the former is critical.

We hope you find it useful, and please let us know how you get on!

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