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9 Lessons that move the Dial on Diversity and Inclusion in the Workplace

“There are more differences within groups than between them.”

The fact is that most employees (61%) report having to hide who they are to fit in at work and, while this is higher in marginalised groups, it is also very high in the majority (almost 50%) (Yoshino & Smith, 2013).

Dan Mason investigates.

Doing it the Amazon way: A Black Friday Customer Success Story?

In our experience, working with sales and customer service operations across industries, from utilities to banking to business services, there’s always something to learn from Amazon and their focus on the customer.

So, what makes Amazon such a valuable case study? Here are our key takeaways.

Coaching is a mindset, not in a meeting

Uncover your hidden talents and fill in the knowledge gaps you didn’t know you had. Have a look at your own coaching methods and our top takeaways.

Download Sean Spurgin and Steve Bent’s free Whitepaper today: Coaching is a Mindset, Not in a Meeting.

The Mental Health Elephant is Still in The Room!

Let’s be very clear: we ALL have mental health. We are human, we are thinking beings, so it is part of what makes us… well, human.

I was recently asked to be a judge at the UK Business Awards 2019 in the “Wellbeing at Work Award”. Naturally, I jumped at the chance. Here’s what I did with my story of stress, anxiety and that elephant in the room.

Build Resilience to cope with change: Develop ‘Bouncebackability’

None of us are under any illusions that the environment for business today isn’t fragile, complex, demanding and constantly changing.

The truth remains: building resilience is hard.   

So how can we develop ‘bouncebackability’ and stay motivated in the face of chronic negative stress and constantly increasing demands, complexity and change?  

4 lessons for moving the Diversity & Inclusion Dial

Aside from social justice (which is extremely important), we all know the business case for diversity and inclusion.

That is not what this article is about. I want to focus on how you ensure your efforts yield this level of return. Great strides have been taken, but we will all agree, there is plenty more to do.  

Eat Life – 15 life goals to aspire to

How you approach life says a lot about who you are. Some of us choose to coast through, taking life as it comes, others stride through ticking off goals as they go.

So, here’s a scary fact – the lifespan of an average human is 75 years giving you roughly 27,375 days to do everything you want to do. Make the most of it.

4 Customer Experience Behaviours That Consistently Work

You may think that you know one when you see one, but the consensus about what great service and sales looks like has changed a lot over the decades. Quality guarantees, the ‘wow’ factor and conspicuous empathy have all been held up as the gold standard.

Great Managers: The Secret Sauce

Begin your journey to becoming a great manager today.

Enjoy your free Download of Sean Spurgin’s Whitepaper Great Managers: The Secret Sauce.

Know where to start, workshop skills on Ordinary to Extraordinary and loads more…


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