9 Lessons that move the Dial on Diversity and Inclusion in the Workplace
“There are more differences within groups than between them.”
The fact is that most employees (61%) report having to hide who they are to fit in at work and, while this is higher in marginalised groups, it is also very high in the majority (almost 50%) (Yoshino & Smith, 2013).
Dan Mason investigates.
Doing it the Amazon way: A Black Friday Customer Success Story?
In our experience, working with sales and customer service operations across industries, from utilities to banking to business services, there’s always something to learn from Amazon and their focus on the customer.
So, what makes Amazon such a valuable case study? Here are our key takeaways.
Coaching is a mindset, not in a meeting
Uncover your hidden talents and fill in the knowledge gaps you didn’t know you had. Have a look at your own coaching methods and our top takeaways.
Download Sean Spurgin and Steve Bent’s free Whitepaper today: Coaching is a Mindset, Not in a Meeting.
Hats off to Homeserve: Purpose, storytelling, symbolic acts and permission climate behind one of the biggest turnarounds in UK business history
Steve Bent, the rockstar keynote speaker at CES 2019, and the Case Study that followed.
The Mental Health Elephant is Still in The Room!
Let’s be very clear: we ALL have mental health. We are human, we are thinking beings, so it is part of what makes us… well, human.
I was recently asked to be a judge at the UK Business Awards 2019 in the “Wellbeing at Work Award”. Naturally, I jumped at the chance. Here’s what I did with my story of stress, anxiety and that elephant in the room.
Build Resilience to cope with change: Develop ‘Bouncebackability’
None of us are under any illusions that the environment for business today isn’t fragile, complex, demanding and constantly changing.
The truth remains: building resilience is hard.
So how can we develop ‘bouncebackability’ and stay motivated in the face of chronic negative stress and constantly increasing demands, complexity and change?
4 lessons for moving the Diversity & Inclusion Dial
Aside from social justice (which is extremely important), we all know the business case for diversity and inclusion.
That is not what this article is about. I want to focus on how you ensure your efforts yield this level of return. Great strides have been taken, but we will all agree, there is plenty more to do.
Our Inner Game: How to overcome inner conflicts and perform at your best
Self-awareness is critical to breakthrough performance.
Whenever we give a reason for not achieving or doing something, we need to make a very conscious effort to test our internal and external language.
Recovering from Thomas Cook, 3 Things to do if you’re out of work
I joined Thomas Cook, the Rolls Royce of the travel industry, in 1988 and from the very start I felt there was something special about the organisation.
The spirit of Thomas Cook lives on in ALL past employees. Here’s my top 3 things to do if you’re out of work.
Eat Life – 15 life goals to aspire to
How you approach life says a lot about who you are. Some of us choose to coast through, taking life as it comes, others stride through ticking off goals as they go.
So, here’s a scary fact – the lifespan of an average human is 75 years giving you roughly 27,375 days to do everything you want to do. Make the most of it.
So hot right now: Top 10 Customer Experience Trends we’ve seen in 2019
After judging at the UK Customer Experience Awards, Yvette looked into the hot trends of 2019 in the CX world.
Here’s what we’ve seen in the top 10 trends of Customer Experience and what won awards at the 2019 UK CXA.
“Business Agility” won’t solve the problem, you need culture too
The one thing that organisations have in common right now is change.
Customer expectations are changing. Disruptive competition is happening. Technology is exploding. You all know the story.
But you need Company Culture to work, if you really want your agile working to be effective.
4 Customer Experience Behaviours That Consistently Work
You may think that you know one when you see one, but the consensus about what great service and sales looks like has changed a lot over the decades. Quality guarantees, the ‘wow’ factor and conspicuous empathy have all been held up as the gold standard.
How accountable are you? Introducing the Blue Sky Accountability Ladder
Introducing the Blue Sky Accountability Ladder.
Being accountable is all about owning yourself, your actions and your impact for your team.
So, how accountable are you?