10 Tips To Take Control of Your Time – How To Avoid Burn Out On The Longest Day
Ever heard of the term ‘busy fool’? Working longer and harder is not the answer if you want to keep your sanity. It’s time to focus on the right priorities.
Here’s our top 10 tips.
Download Raconteur on Employee Engagement & our Blue Sky Feature
Onboarding represents the most extraordinary opportunity to build your optimal company climate from the ground up.
So why are so many organisations missing the mark? Sally Earnshaw shares her insights
Do you know what trust looks like?
We use the word ‘trust’ all the time. If someone says they don’t trust you, it hurts. A lot. But what do we actually mean? And how do we make it better?
Confidence is made up of character (a person or organisation’s intent and integrity) and competence (their capability, skills and track record).
Have a go at the following exercise…
Embracing change: How Anglian Water and Blue Sky won Gold at the UK Employee Experience Awards
Fresh from picking up two national trophies from the UK Employee Experience Awards (and reluctant to put them down again) Carl Lovelock, Director of Client Experience at Blue Sky, explains what it means to win these awards and the story behind the success.
What’s your Text-to-Switch strategy?
Happy 50th Birthday, “World Telcom Day”!
Our world is constantly going through change. With Ofcom’s ‘Text-To-Switch’ reform being introduced from 1st July 2019, we are asking: What your Text-to-Switch strategy?
Creating Curiosity In Telecommunications
Find out how creating curiosity and great conversations in telecommunications can lead to success.
In telephony based interactions, first impressions are formed in the first 7 seconds of a call, so understanding the Magic Minute is essential.
People have been trying to change forever.
They want to change because they want to be better, happier, richer, slimmer, kinder, faster, more successful, get promoted… we all have a list of things that, if given the Genie’s three wishes, we would change about ourselves.
20 toxic behaviours that are polluting your workplace right now
We take a look at 20 toxic behaviours that are polluting your workplace right now. To start fighting them, you need to expose them. How many do you recognise?
That’s where we come in; we’re here to help you recognise, cleanse and manage toxic behaviours around you.
What does great dialogue look like?
Great dialogue is the most powerful skill a leader can have. But is yours up to scratch?
How we use dialogue with people makes the difference between building good strong relationships built on trust and respect and not.
Get your business up to speed with our Evolved Dialogue Model.
Why is customer complaint handling so important?
Despite significant investment from many organisations in digital and CX transformation, why do we see customers ‘experiencing a problem’ at its highest ever level?
Are you asking Genuine Questions?
Genuine questions come from curiosity and compassion – a desire for us to learn while temporarily suspending judgment rather than proving to others we are right, and they are wrong.
Are you asking for things in the right way?
The great engagement turnaround: How BT Enterprise and Blue Sky won a coveted ICS Customer Satisfaction award
This month, the Blue Sky team was thrilled to pick up a prestigious for Customer Feedback Strategy at the ICS UK Customer Satisfaction Awards with our client, BT Enterprise.
Rupert Leyland, Sales Director at Blue Sky, shares the journey behind their success.
The Employee Experience… You’ve Got it All Wrong!
Just You thought you had it nailed, your employee experience scores have plummeted!
Benefits are short-term perks thrown at employees all the time.
Culture, on the other hand, is the deep and often invisible set of beliefs, behaviours and stories within which employees operate.
Cracking the conversation code with Computational speech analytics: Turning your voice data into great business outcomes
Computational speech analytics has enormous potential. But as Andrew Moorhouse, Director of Insight at Blue Sky points out, extracting the data that will genuinely lift your customer experience scores is trickier than it looks.
It’s an AI utopia, right? Well, not quite.
Tune in with your people, before you turn on the PC
Research published for Harvard found that 80% of the variation in engagement is attributable to leadership.
As leaders, we know that engagement drives performance, it’s not the quality of our strategy that engages our people but the human touch.