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4 Customer Experience Behaviours That Consistently Work

You may think that you know one when you see one, but the consensus about what great service and sales looks like has changed a lot over the decades. Quality guarantees, the ‘wow’ factor and conspicuous empathy have all been held up as the gold standard.

Great Managers: The Secret Sauce

Begin your journey to becoming a great manager today.

Enjoy your free Download of Sean Spurgin’s Whitepaper Great Managers: The Secret Sauce.

Know where to start, workshop skills on Ordinary to Extraordinary and loads more…

Doing it the Amazon Prime way: A customer success story

In our experience, working with sales and customer service operations across industries, from utilities to banking to business services, there’s always something to learn from Amazon and their focus on the customer.

So, what makes Amazon such a valuable case study? Here are our key takeaways.

#149: Is There an Epidemic of Negative Critique?

Positive reinforcement is one of the easiest and quickest ways to improve employee happiness and effectiveness.

We explore our #149 model and how it can help you give better criticism to your employees and colleagues every day.

Insurance: How To Develop The Human Element of Digital Transformation?

The insurance industry is faces new challenges everyday. Here at Blue Sky, we’re increasingly being asked “How do I bring my people along with the digital transformation change that my business is undertaking?”

And “What are the digital transformation trends in the insurance industry?”…

Do you know what trust looks like?

We use the word ‘trust’ all the time. If someone says they don’t trust you, it hurts. A lot. But what do we actually mean? And how do we make it better?

Confidence is made up of character (a person or organisation’s intent and integrity) and competence (their capability, skills and track record).

Have a go at the following exercise…

What’s your Text-to-Switch strategy?

Our world is constantly going through change. With Ofcom’s ‘Text-To-Switch’ reform being introduced from 1st July 2019, we are asking: What your Text-to-Switch strategy?

Creating Curiosity In Telecommunications

Find out how creating curiosity and great conversations in telecommunications can lead to success.

In telephony based interactions, first impressions are formed in the first 7 seconds of a call, so understanding the Magic Minute is essential.

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