So hot right now: Top 10 Customer Experience Trends we’ve seen in 2019
With only a few weeks left until the UK Customer Experience Awards, it’ll soon be time for me to take to my judge’s seat at the final presentations on 10th October 2019.
Here’s the top 10 trends and things I’m looking for in the CXA entries
“Business Agility” won’t solve the problem, you need culture too
The one thing that organisations have in common right now is change.
Customer expectations are changing. Disruptive competition is happening. Technology is exploding. You all know the story.
But you need Company Culture to work, if you really want your agile working to be effective.
4 Customer Experience Behaviours That Consistently Work
You may think that you know one when you see one, but the consensus about what great service and sales looks like has changed a lot over the decades. Quality guarantees, the ‘wow’ factor and conspicuous empathy have all been held up as the gold standard.
How accountable are you? Introducing the Blue Sky Accountability Ladder
Introducing the Blue Sky Accountability Ladder.
Being accountable is all about owning yourself, your actions and your impact for your team.
So, how accountable are you?
Great Managers: The Secret Sauce
Begin your journey to becoming a great manager today.
Enjoy your free Download of Sean Spurgin’s Whitepaper Great Managers: The Secret Sauce.
Know where to start, workshop skills on Ordinary to Extraordinary and loads more…
Doing it the Amazon Prime way: A customer success story
In our experience, working with sales and customer service operations across industries, from utilities to banking to business services, there’s always something to learn from Amazon and their focus on the customer.
So, what makes Amazon such a valuable case study? Here are our key takeaways.
#149: Is There an Epidemic of Negative Critique?
Positive reinforcement is one of the easiest and quickest ways to improve employee happiness and effectiveness.
We explore our #149 model and how it can help you give better criticism to your employees and colleagues every day.
‘I said left!… Great now we’re lost!’… #149 in the real world
Sound like a familiar conversation? I’m going to start this blog with two different scenarios and we’ll focus on #149 and #15 – how to give and receive criticism.
One is a life situation, the other is based in a work environment. Try to spot the similarities as you read…
Insurance: How To Develop The Human Element of Digital Transformation?
The insurance industry is faces new challenges everyday. Here at Blue Sky, we’re increasingly being asked “How do I bring my people along with the digital transformation change that my business is undertaking?”
And “What are the digital transformation trends in the insurance industry?”…
10 Tips To Take Control of Your Time – How To Avoid Burn Out
Ever heard of the term ‘busy fool’? Working longer and harder is not the answer if you want to keep your sanity. It’s time to focus on the right priorities.
Here’s our top 10 tips.
Download Raconteur on Employee Engagement & our Blue Sky Feature
Onboarding represents the most extraordinary opportunity to build your optimal company climate from the ground up.
So why are so many organisations missing the mark? Sally Earnshaw shares her insights
Do you know what trust looks like?
We use the word ‘trust’ all the time. If someone says they don’t trust you, it hurts. A lot. But what do we actually mean? And how do we make it better?
Confidence is made up of character (a person or organisation’s intent and integrity) and competence (their capability, skills and track record).
Have a go at the following exercise…
Embracing change: How Anglian Water and Blue Sky won Gold at the UK Employee Experience Awards
Fresh from picking up two national trophies from the UK Employee Experience Awards (and reluctant to put them down again) Carl Lovelock, Director of Client Experience at Blue Sky, explains what it means to win these awards and the story behind the success.
What’s your Text-to-Switch strategy?
Our world is constantly going through change. With Ofcom’s ‘Text-To-Switch’ reform being introduced from 1st July 2019, we are asking: What your Text-to-Switch strategy?