"Business Agility" won't solve the problem, you need culture too | Blue Sky
Sally Earnshaw - Managing Director

“Business Agility” won’t solve the problem, you need culture too

The world is moving so fast these days that anyone who says it can’t be done, is generally interrupted by someone doing it.  -Elbert Hubbard

What is Business Agility?

Business Agility is the ability of an organisation to adapt quickly to market changes and respond rapidly and flexibly to changing customer demands. The challenge is how to adapt to the pace of  this change, which, let’s face it, is only going to get faster!

Whether it’s that your customer’s expectations are changing, your competitors are evolving or you’re struggling to keep up with technology, the pace of change is utterly relentless, leaving organisations grappling with how to culturally keep up. A massive change in the way that we work is required. In response, often led by the tech community, lots of companies have gone AGILE – but the frameworks and rituals that agile with a capital A bring, won’t alone solve the problem of picking up the pace in this fast-changing landscape.

Organisations recognise the need to change and adapt an Agile methodology.

However, too often organisations find that they’ve invested heavily in the tech and automation but they’re struggling to get their people up to speed and onboard. That’s because doing sprints and stand-ups doesn’t make you agile. You can’t just graft new behaviours onto old organisational structures. You can’t run a two-day workshop about “becoming agile” and cross your fingers. You can’t introduce concepts such as sprints and MVPs and hope they’ll magically catch on.

Our response: what do you need to help your business become agile?

What we need is small, empowered, persistent teams that get stuff done. Teams that work on what matters most right now? Teams that work in the right way, to deliver instant value for your customers? Teams that deliver quickly and regularly, improving as they go? Teams that remain aligned with the overall direction of your organisation – even as it evolves?

These are essential questions for any business looking to successfully ride our new pace of change. But unfortunately, rather than being answered by a quick-fix, out-of-the-box solution, they challenge some of the deepest assumptions about how an organisation operates. They demand that command-and-control hierarchies get swapped for distributed, networked micro-communities. They demand that decision making gets transferred to those closest to the work. They demand that leaders give permission on a daily basis. They demand new mindsets and behaviours that embrace technology while still putting the customer first.

Agile – Blue Sky video from Blue Sky on Vimeo.

Video transcription:

The one thing that organisations have in common right now is change.

Customer expectations are changing. Disruptive competition is happening. Technology is exploding. You all know the story.

The pace of change is utterly relentless, leaving organisations grappling with how to culturally keep up. A massive change in the way that we work is required. And so, in response, often led by the tech community, lots of companies have gone “Agile”. But the frameworks and rituals that going Agile with a capital “A” bring, won’t alone solve the problem of picking up the pace in this fast changing landscape. Wherever you look, the answer is culture – so says McKinsey, so says the Boston Consulting Group so says anybody else with an opinion on this topic. And so say WE.

 

G2G3 have been delivering DevOps and agile transformation business simulations to some of the world’s largest companies, RBS, Lloyds, BlackRock, Bank of America to name but a few clients. Our partners include the likes of Atlassian, Deloitte, Accenture and Bain who are utilising our business simulations to help as a catalyst for their transformation programmes.

Blue Sky, experts in embedding the culture change in the live environment. We’ve been working for the last 20 years across financial services, across utilities, across telcos to enable organisations to create a climate where customer experience really thrives, and we can deliver measurable outcomes in that environment.

DX = CX, digital experience is the new customer experience

In the new economy DX is CX – digital transformation is customer experience.

You bring those two areas of expertise together, and we have a phenomenal solution to this most common business problem. So, our business agility solution is the answer to this cultural scenario.

Ultimately, they herald the emergence of a new type of business: one that thrives on change, rather than being threatened by it.

The new type of business they introduce is one that makes the most of all the exciting new digital developments available, without sacrificing or undermining those tools that make the biggest difference to the customer: human insight, intuition and expertise.

When we adopt the right mindset we always find it easier to behave with more agility, adopting effective ways of working. By focusing clearly on the customer and their needs, delivering relentlessly and maximising the people round us we will be set up for the pace of change we all face.

So: how agile are your people?

We’d love to help. Give us a call on 01483 739400 or drop us a line at hello@blue-sky.co.uk.

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