Our awards

We believe that the true measure of our success doesn’t lie in our own standing and reputation, but in that of our clients and the external recognition and awards our clients receive as a result of our partnership with them.

We are delighted to have won 60 awards in the last 20 years for the amazing work delivered in partnership with our clients through their transformational programmes. Here are a few recent accolades we can put our name to:

Proud to win awards in partnership with our clients

We are proud to be judging industry awards

Yvette Wise

Sales Director

Yvette comes with masses of energy, enthusiasm and over 20 years of sales and service operational experience. She has a strong background in coaching and performance management, has managed multi-functional contact centre and field-based sales teams, and uses this experience when designing performance improvement strategies. Yvette has delivered profitable and sustained results across numerous industries and sectors.

Rupert Leyland

Partnership Director

Rupert has 20 years’ experience in both sales and service roles and has led teams of up to 300 people. He works closely with clients on a strategic and operational level to deliver robust ROI across people, customer and business metrics. Rupert is famous for tuning into customers’ needs, delivering frank messages with charm and sharing insight. He is a judge on the ECCSA awards panel.

Rebecca Ulyatt

Partnership Director

Rebecca is a passionate L&D expert with a diverse and rich breadth of knowledge and 18 years’ experience in learning consultancy and sales and service environments. Her strength is in stakeholder engagement and management, and blended learning design and delivery. Her focus is to drive a solution that creates behavioural change in delegates, while delivering ROI and performance improvement against an organisation’s KPIs.

Steve Shave

Strategic Partnership Director

Steve is passionate about people and creating cultures where individuals feel inspired to engage and achieve outstanding results. He has extensive knowledge and skills in running large scale customer experience transformation programmes. Steve’s ability to lead and manage high profile programmes and create strong operational and senior stakeholder relationships leads to a highly collaborative approach. His experience encompasses sales, service and leadership programmes across industry and sector.

Vicky Gerrish

Strategic Partnership Director

Vicky has 22 years’ experience as a practitioner in organisational change. Having worked in contact centres, both as an employee and consultant for the past 22 years, she brings a depth of knowledge and experience garnered across sector. Vicky has a passion for improving performance through effective recruitment, training, coaching, mentoring and operational management. As a PD she understands and can identify greatness in people, capturing this and transferring it across the broader operation to make it the norm, focusing heavily on delivering ROI, as well as improving people engagement.

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