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Articles and White Papers

What does great dialogue look like?

Great dialogue is the most powerful skill a leader can have. But is yours up to scratch?

How we use dialogue with people makes the difference between building good strong relationships built on trust and respect and not.

Get your business up to speed with our Evolved Dialogue Model.

Are you asking Genuine Questions?

Genuine questions come from curiosity and compassion – a desire for us to learn while temporarily suspending judgment rather than proving to others we are right, and they are wrong.

Are you asking for things in the right way?

The Employee Experience… You’ve Got it All Wrong!

Just You thought you had it nailed, your employee experience scores have plummeted!

Benefits are short-term perks thrown at employees all the time.

Culture, on the other hand, is the deep and often invisible set of beliefs, behaviours and stories within which employees operate.

Tune in with your people, before you turn on the PC

Research published for Harvard found that 80% of the variation in engagement is attributable to leadership.

As leaders, we know that engagement drives performance, it’s not the quality of our strategy that engages our people but the human touch.

The 10 Steps of Habit Stacking

Habit stacking is a strategy you can use to group together small changes into a routine that you follow daily. While it can feel overwhelming at first, once you get into a routine, it’s not as hard as you think.

CX Exchange for BFSI 2019

The UK’s leading customer experience event for senior banking, financial services and insurance executives. We will be connecting the most senior executives within the BFSI industry, as well as the most recommended solution providers in the CX space.

C+ UX Expo 2019

The UK’s leading customer experience event for senior banking, financial services and insurance executives. We will be connecting the most senior executives within the BFSI industry, as well as the most recommended solution providers in the CX space.


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