Blue Sky | Performance Improvement | Leadership, Management and Customer Service Coaching

Customer Service

The Art of Customer Experience

Customer experience is a key differentiator for many organisations and there’s some very specific things you need to do to help you bring your service signatures to life across every customer channel. Want to know more? Drop us an email on hello@blue-sky.co.uk or call the team on 01483 739400

Sales

The Art of Sales Conversations

Helping you build a salesforce who add value to customer buying decisions. Skills and approaches that are right for right now, impact commercial metrics and drive customer loyalty, it’s the perfect mix for creating a great sales experience and we’d love to have a conversation about your challenges. Drop us an email on hello@blue-sky.co.uk or call the team on 01483 739400

Leadership

Wicked leadership Extraordinary as standard

If you’re looking to develop leaders to perform effectively in role, look no further. We customise learning so that it’s right for your context, helps leaders balance task with impact and behave courageously. Want to be a better leader? Drop us an email on hello@blue-sky.co.uk or call the team on 01483 739400

Executive Coaching

The Art of the Extraordinary

Incredibly impactful 1:1 support from specialist coaches to help your leaders and managers set the right tone, manage their personal presence and overcome specific challenges. This isn’t counselling, it supports you through the tough stuff so you perform better. If you’d like to learn more, drop us an email on hello@blue-sky.co.uk or call the team on 01483 739400

Public Sector

The Art of the Possible

Recognising the unique position of our colleagues in the public service sector, we offer people development that enables you to operate in a world where delivering great customer experience is king AND also demonstrates social return on investment. Want to know more? Drop us an email on hello@blue-sky.co.uk or call the team on 01483 739400

customer experience is all about delivering value

in our omni-channel, digital world we have access to what we want when we want it and as customers we expect to be served by one person, whatever our need.

what this means is that service is actually now a massive growth opportunity and our frontline people need to be set up to add value in every conversation.

Click here to read more!

leadership just got personal

…. it’s so much more than job title.

our behaviours impact way beyond the functionality of our role, in fact, the ripples go right down to the bottom line number. What that means for business, is that we need to get leadership right and it’s not about soft skills and fluff.

Click here to find out more

it’s not magic, it’s method

good customer experience drives profit. Its not magic, its method.

happy customers make for rich stakeholders, even if most CEO’s are still far more likely to invest in technology than the intangible human stuff. So how do we nudge them onto the right track ? by showing them exactly how tangible people development can be.

want to know more ? Give us a call or read our book on the subject.

Done in by digital?

you’re not alone, a lot of people we talk to want to know how to create a really human (and consistent) customer experience across all their channels because the reality of how people want to get in touch has changed.

Does this resonate with you? Read more >>

Email us on hello@blue-sky.co.uk or call the team on 01483 739400

TSB have won awards by changing the face of UK banking

Read the fantastic success story of TSB that has transformed their service experience and won 5 awards doing so. Read more >>

Complaint or spectacular recovery?

We all know that sometimes things go wrong and most of us would like the chance to make things right as well as keeping hold of our customers. So you won’t be surprised when we tell you that the top 50 organisations in the ICS rankings are differentiated by high performance in complaint handling.

This award winning programme for Barclays did just that.

Email us on hello@blue-sky.co.uk or call the team on 01483 739400

what do we do?

Case studies

Want learning with impact?

We can’t take the credit for all the hard work because it’s our amazing clients who do that and they deserve to have their results shouted out from the rooftops – take a look at some of their achievements.

We’ve got so many more stories to share, drop us an email on hello@blue-sky.co.uk or call the team on 01483 739400

view all case studies

Some of the clients we work with

Where we work

We love an award

We absolutely recognise that whilst we bring the expertise to creating learning that changes lives, its our clients who do all the hard work, so we’re always really delighted when we win awards with them because, frankly speaking, it’s a pretty big deal! Take a look at some of the shiny silverware here….

UK Financial Experience Award Winner 2016

UK Customer Experience Award Winners 2016

UK Customer Service Training Awards Winners

Training Journal Silver Winners 2017

view our insights

Over the past 3 years we have conducted research and conversation analysis with over 9,000 customer service agents from more than 62 blue-chip organisations. The insight supports the evolution of our propositions so they are absolutely relevant to the changing landscape.

Events

We go to events to meet new people, come and say hello!

view all events

13
April

TEDxGuildford “Be the best you can be”

13th April 2017

Sally Earnshaw & Guy Bloom will be speaking at TEDxGuildford.

Sally will be speaking on “High Performing Mindsets” & Guy will be speaking on “Being a Leader of Self ”

www.tedxguildford.com

18
April

Live Q&A with Sally Earnshaw

16th May 2017

This is your opportunity to ask Sally a question live through our official Twitter channel @blueskyengage.

Be sure to follow us alongside our 15.4k followers on Twitter to keep up to date with all the latest news info

10
May

The CIPD L&D Show

10th & 11th May 2017

The CIPD L&D show helps professionals drive growth through agile learning and is the place to find out about the latest developments and thinking in L&D.

Blue Sky will be exhibiting on stand number 440 let us know if you are going and would like to have a chat over a coffee!

hello@blue-sky.co.uk

The reason why we’re so credible is because our people have walked the walk and we love to share our expertise. Here’s a few of our pearls of wisdom.

read all our blogs

Dec’16

New year, new you?

Dec’16

I believe that most people are trustworthy

Dec’16

Always look on the bright side…

Dec’16

Keep on Trackin’

Want to see our award winning content? Tune in to the Blue Sky TV & radio channels below

the “good stuff”

The web can be a crowded place with millions of articles being shared every day. We know your time is precious, so here at Blue Sky we would like to help! Every week we search for the best and most informative articles to share just for you.