Customer Service
The Art of Customer Experience
Customer experience is a key differentiator for many organisations and there’s some very specific things you need to do to help you bring your service signatures to life across every customer channel. Want to know more? Drop us an email on hello@blue-sky.co.uk or call the team on 01483 739400
Sales
The Art of Sales Conversations
Helping you build a salesforce who add value to customer buying decisions. Skills and approaches that are right for right now, impact commercial metrics and drive customer loyalty, it’s the perfect mix for creating a great sales experience and we’d love to have a conversation about your challenges. Drop us an email on hello@blue-sky.co.uk or call the team on 01483 739400
Leadership
Wicked leadership Extraordinary as standard
If you’re looking to develop leaders to perform effectively in role, look no further. We customise learning so that it’s right for your context, helps leaders balance task with impact and behave courageously. Want to be a better leader? Drop us an email on hello@blue-sky.co.uk or call the team on 01483 739400
Executive Coaching
The Art of the Extraordinary
Incredibly impactful 1:1 support from specialist coaches to help your leaders and managers set the right tone, manage their personal presence and overcome specific challenges. This isn’t counselling, it supports you through the tough stuff so you perform better. If you’d like to learn more, drop us an email on hello@blue-sky.co.uk or call the team on 01483 739400
Public Sector
The Art of the Possible
Recognising the unique position of our colleagues in the public service sector, we offer people development that enables you to operate in a world where delivering great customer experience is king AND also demonstrates social return on investment. Want to know more? Drop us an email on hello@blue-sky.co.uk or call the team on 01483 739400
want learning with impact?
we can’t take the credit for all the hard work because it’s our amazing clients who do that and they deserve to have their results shouted out from the rooftops – take a look at some of their achievements.
We’ve got so many more stories to share, drop us an email on hello@blue-sky.co.uk or call the team on +44 (0)1483 739400
what we do
where we work
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insurance
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retail
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construction
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travel & leisure
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finance
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telco & media
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utilities
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automotive
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technologies
a sample of our clients
The reason why we’re so credible is because our people have walked the walk and we love to share our expertise. Here’s a few of our pearls of wisdom.
we love an award!
We absolutely recognise that whilst we bring the expertise to creating learning that changes lives, its our clients who do all the hard work, so we’re always really delighted when we win awards with them because, frankly speaking, it’s a pretty big deal! Take a look at some of the shiny silverware here….
Over the past 3 years we have conducted research and conversation analysis with over 9,000 customer service agents from more than 62 blue-chip organisations.
Our insights support the evolution of our propositions so they are absolutely relevant to the changing landscape.
Want to know whether there could be consistent sequences in handler behaviour that predict customer divorce (or at least extreme dissatisfaction)?
What we discovered when we turned to our customer analytics database was sobering, to say the least.
upcoming events
we go to events to meet new people, come and say hello!
- Breakfast: Customer Focused Leadership
Read more >>6th June 2018 | The Ivy, London
Blue Sky breakfasts are a great networking opportunities for operational heads responsible for sales and service teams within their organisation. These are exclusive, invitation only events and numbers are limited.
If you are interested in attending a breakfast, please contact us.
- Customer Engagement Transformation Conference
Read more >>12th July 2018, Victoria Park Plaza
The Customer Engagement Transformation, focuses firmly on the key issues and opportunities around engaging customers and people. It shares case studies, expert opinion and analysis, panel discussions and high level interactive networking. Blue Sky look forward to seeing you at our stand and also, our MD Sally Earnshaw will be speaking at this event.
The web can be a crowded place with millions of articles being shared every day. We know your time is precious, so here at Blue Sky we would like to help! Every week we search for the best and most informative articles to share just for you.