Customer Service


The Art of Customer Experience

Customer experience is a key differentiator for many organisations and there’s some very specific things you need to do to help you bring your service signatures to life across every customer channel. Want to know more? Drop us an email on hello@blue-sky.co.uk or call the team on 01483 739400

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Sales


The Art of Sales Conversations

Helping you build a salesforce who add value to customer buying decisions. Skills and approaches that are right for right now, impact commercial metrics and drive customer loyalty, it’s the perfect mix for creating a great sales experience and we’d love to have a conversation about your challenges. Drop us an email on hello@blue-sky.co.uk or call the team on 01483 739400

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Leadership


Wicked leadership Extraordinary as standard

If you’re looking to develop leaders to perform effectively in role, look no further. We customise learning so that it’s right for your context, helps leaders balance task with impact and behave courageously. Want to be a better leader? Drop us an email on hello@blue-sky.co.uk or call the team on 01483 739400

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Executive Coaching


The Art of the Extraordinary

Incredibly impactful 1:1 support from specialist coaches to help your leaders and managers set the right tone, manage their personal presence and overcome specific challenges. This isn’t counselling, it supports you through the tough stuff so you perform better. If you’d like to learn more, drop us an email on hello@blue-sky.co.uk or call the team on 01483 739400

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Public Sector


The Art of the Possible

Recognising the unique position of our colleagues in the public service sector, we offer people development that enables you to operate in a world where delivering great customer experience is king AND also demonstrates social return on investment. Want to know more? Drop us an email on hello@blue-sky.co.uk or call the team on 01483 739400

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Sharing the love

There’s a well-known high street brand we know who encourage their leaders to give rewards to people as random acts of kindness – symbolic acts are a feature in best for service organisations – what do you do?

Click here to find out more

Feeling the pressure?

In order to thrive, companies require Integrity and authenticity – two key metrics of trust. Customers want to be assured that they are in safe hands when interacting with a business and are remembered as being human and not just another number. That’s where we come in.

Click here to find out more

Cracking the Code

Listen to Sally Earnshaw talk at the 2018 HRD Summit on how to upgrade your customer service, one conversation at a time

Click here to find out more

Sharing the love

There’s a well-known high street brand we know who encourage their leaders to give rewards to people as random acts of kindness – symbolic acts are a feature in best for service organisations – what do you do?

Click here to find out more


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Feeling the pressure

In order to thrive, companies require Integrity and authenticity – two key metrics of trust. Customers want to be assured that they are in safe hands when interacting with a business and are remembered as being human and not just another number. That’s where we come in.

Click here to find out more


Placeholder

Cracking the Code

Listen to Sally ernshaw talk at the 2018 HRD Summit on how to upgrade your customer service, one conversation at a time

Click here to find out more


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want learning with impact?

we can’t take the credit for all the hard work because it’s our amazing clients who do that and they deserve to have their results shouted out from the rooftops – take a look at some of their achievements.

We’ve got so many more stories to share, drop us an email on hello@blue-sky.co.uk or call the team on +44 (0)1483 739400

view all case studies

where we work

  • insurance

  • retail

  • construction

  • travel & leisure

  • finance

  • telco & media

  • utilities

  • automotive

  • technologies

a sample of our clients

The reason why we’re so credible is because our people have walked the walk and we love to share our expertise. Here’s a few of our pearls of wisdom.

read all our blogs

we love an award!

We absolutely recognise that whilst we bring the expertise to creating learning that changes lives, its our clients who do all the hard work, so we’re always really delighted when we win awards with them because, frankly speaking, it’s a pretty big deal! Take a look at some of the shiny silverware here….




Over the past 3 years we have conducted research and conversation analysis with over 9,000 customer service agents from more than 62 blue-chip organisations.

Our insights support the evolution of our propositions so they are absolutely relevant to the changing landscape.

Want to know whether there could be consistent sequences in handler behaviour that predict customer divorce (or at least extreme dissatisfaction)?
What we discovered when we turned to our customer analytics database was sobering, to say the least.

upcoming events

we go to events to meet new people, come and say hello!

  • customer focus, customer experience, events, customer engagement, business performance improvement
    Breakfast: Customer Focused Leadership

    6th June 2018 | The Ivy, London

    Blue Sky breakfasts are a great networking opportunities for operational heads responsible for sales and service teams within their organisation. These are exclusive, invitation only events and numbers are limited.

    If you are interested in attending a breakfast, please contact us.

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  • Customer Engagement Transformation Conference

    12th July 2018, Victoria Park Plaza

    The Customer Engagement Transformation, focuses firmly on the key issues and opportunities around engaging customers and people. It shares case studies, expert opinion and analysis, panel discussions and high level interactive networking. Blue Sky look forward to seeing you at our stand and also, our MD Sally Earnshaw will be speaking at this event.

    Read more >>

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