add some sparkle to your day with our christmas insight baubles

Build up your knowledge with an inspirational gift of content every day and our very best wishes for a merry Christmas – you’ll find a mix of podcasts, whitepapers, insight and learning tools, all designed to set you up for a successful 2018.

Permission Culture

Listen to how companies need to embrace a permission culture

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Crack The Code

Download your free chapter of our book

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Listen to how the Leadership landscape has changed.

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The #149 Rule

Take part in this learning tool activity and see how you do.

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Being Curious

Watch to see what the benefits are of being curious

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Whitepaper Download

Learn 5 reasons why it’s so hard to get digital customer service right

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Accountability Ladder

Understand why you may not be getting the results you want at work

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Listen to this invaluable interview with this year's most poplular thought leader

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Watch and find out how well you can communicate with your people?

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Pizza Call Test

Listen to the winning secret to great customer service?

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Whitepaper Download

Read how a change in UK banking is inevitable

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Symbolic Acts

Listen to the importance of Symbolic Acts as a leader in the workplace

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Provide a better foundation when giving feedback to others

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Back Title

This is the content for the back of your Card.

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TEDx Talk

What does it mean to be Living Brave?

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Whitepaper Download

We look into the UK's alleged ranking of 18/20 countries on employee engagement scores

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want learning with impact?

we can’t take the credit for all the hard work because it’s our amazing clients who do that and they deserve to have their results shouted out from the rooftops – take a look at some of their achievements.

We’ve got so many more stories to share, drop us an email on or call the team on +44 (0)1483 739400

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what we do

where we work

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    energy & utilities

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    financial services

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    telco & media

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    travel & leisure

a sample of our clients

we love an award!

We absolutely recognise that whilst we bring the expertise to creating learning that changes lives, its our clients who do all the hard work, so we’re always really delighted when we win awards with them because, frankly speaking, it’s a pretty big deal! Take a look at some of the shiny silverware here….

Over the past 3 years we have conducted research and conversation analysis with over 9,000 customer service agents from more than 62 blue-chip organisations.

Our insights support the evolution of our propositions so they are absolutely relevant to the changing landscape.

Want to know whether there could be consistent sequences in handler behaviour that predict customer divorce (or at least extreme dissatisfaction)?
What we discovered when we turned to our customer analytics database was sobering, to say the least.


we go to events to meet new people, come and say hello!

  • 2customer enagaement summit
    Customer Engagement Summit 2017

    13th November 2017

    Westminster Park Plaza | London

    With over 25 years’ experience at a senior level building, managing and leading teams to deliver exceptional customer service and sales results, our MD Sally will be speaking at Europes’ biggest customer and employee engagement event.

  • uk bus awards
    UK Business Awards 2017

    22nd November 2017

    Wembley | London

    We have been shortlisted for TWO awards this year, in partnership with our fabulous clients Wickes.

    Our Categories are : 

    • Innovation – B2C 
    • Best place to work 
  • tj awards 2017
    Training Journal Awards 2017

    5th December 2017

    The Brewery | London

    Not only is our director of leadership Guy Bloom judging at these prestigious awards, but we have also been shortlisted in partnership with our amazing clients Wickes for Best Sales Training Programme 2017


check out our award winning content below

The reason why we’re so credible is because our people have walked the walk and we love to share our expertise. Here’s a few of our pearls of wisdom.

read all our blogs

The web can be a crowded place with millions of articles being shared every day.  We know your time is precious, so here at Blue Sky we would like to help!  Every week we search for the best and most informative articles to share just for you.

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