Customer Service


The Art of Customer Experience

Customer experience is a key differentiator for many organisations and there’s some very specific things you need to do to help you bring your service signatures to life across every customer channel. Want to know more? Drop us an email on hello@blue-sky.co.uk or call the team on 01483 739400

Read more >

Sales


The Art of Sales Conversations

Helping you build a salesforce who add value to customer buying decisions. Skills and approaches that are right for right now, impact commercial metrics and drive customer loyalty, it’s the perfect mix for creating a great sales experience and we’d love to have a conversation about your challenges. Drop us an email on hello@blue-sky.co.uk or call the team on 01483 739400

Read more >

Leadership


Wicked leadership Extraordinary as standard

If you’re looking to develop leaders to perform effectively in role, look no further. We customise learning so that it’s right for your context, helps leaders balance task with impact and behave courageously. Want to be a better leader? Drop us an email on hello@blue-sky.co.uk or call the team on 01483 739400

Read more >

Executive Coaching


The Art of the Extraordinary

Incredibly impactful 1:1 support from specialist coaches to help your leaders and managers set the right tone, manage their personal presence and overcome specific challenges. This isn’t counselling, it supports you through the tough stuff so you perform better. If you’d like to learn more, drop us an email on hello@blue-sky.co.uk or call the team on 01483 739400

Read more >

Public Sector


The Art of the Possible

Recognising the unique position of our colleagues in the public service sector, we offer people development that enables you to operate in a world where delivering great customer experience is king AND also demonstrates social return on investment. Want to know more? Drop us an email on hello@blue-sky.co.uk or call the team on 01483 739400

Read more >

customer experience is all about delivering value

in our omni-channel, digital world we have access to what we want when we want it and as customers we expect to be served by one person, whatever our need.

what this means is that service is actually now a massive growth opportunity and our frontline people need to be set up to add value in every conversation. 

click here to read more!

leadership just got personal

…. it’s so much more than a job title.

our behaviours impact way beyond the functionality of our role, in fact, the ripples go right down to the bottom line number. what that means for business, is that we need to get leadership right and it’s not about soft skills and fluff.

click here to find out more

it’s not magic, it’s method

good customer experience drives profit. Its not magic, its method.

happy customers make for rich stakeholders, even if most CEO’s are still far more likely to invest in technology than the intangible human stuff. so how do we nudge them onto the right track ? by showing them exactly how tangible people development can be.

want to know more ? give us a call or read our book on the subject.

customer experience is all about delivering value

in our omni-channel, digital world we have access to what we want when we want it and as customers we expect to be served by one person, whatever our need.

what this means is that service is actually now a massive growth opportunity and our frontline people need to be set up to add value in every conversation.

Click here to read more!


Placeholder

leadership just got personal

…. it’s so much more than a job title.

our behaviours impact way beyond the functionality of our role, in fact, the ripples go right down to the bottom line number. what that means for business, is that we need to get leadership right and it’s not about soft skills and fluff.

click here to find out more


Placeholder

it’s not magic, it’s method

good customer experience drives profit. Its not magic, its method.

happy customers make for rich stakeholders, even if most CEO’s are still far more likely to invest in technology than the intangible human stuff. so how do we nudge them onto the right track ? by showing them exactly how tangible people development can be.

want to know more ? give us a call or read our book on the subject.


Placeholder

want learning with impact?

we can’t take the credit for all the hard work because it’s our amazing clients who do that and they deserve to have their results shouted out from the rooftops – take a look at some of their achievements.

We’ve got so many more stories to share, drop us an email on hello@blue-sky.co.uk or call the team on +44 (0)1483 739400

view all case studies

 
 
 

 

what we do

 

where we work

  • Connector.

    retail

  • Connector.

    travel, hospitality & leisure

  • Connector.

    technologies

  • Connector.

    automotive

  • Connector.

    construction

  • Connector.

    financial services

  • Connector.

    energy & utilities

  • Connector.

    telco & media

  • Connector.

    insurance

  • Connector.

    water

a sample of our clients

we love an award!

We absolutely recognise that whilst we bring the expertise to creating learning that changes lives, its our clients who do all the hard work, so we’re always really delighted when we win awards with them because, frankly speaking, it’s a pretty big deal! Take a look at some of the shiny silverware here….



Over the past 3 years we have conducted research and conversation analysis with over 9,000 customer service agents from more than 62 blue-chip organisations.

Our insights support the evolution of our propositions so they are absolutely relevant to the changing landscape.


 

Murder on the banking Floor

The rise of digital challenger banks can only be a good thing for customers but there are still many more, tens of millions of UK consumers, who value a face-to-face experience. One thing is for sure, change in UK banking is inevitable. 

 

events

we go to events to meet new people, come and say hello!

  • World of Learning

    17th/18th  October 2017

    NEC  | Birmingham

    Stand D150

    Blue Sky will be at yet another successful year at the World of Learning Conference & Exhibition with Capita Learning Services.

    Every year the event brings together senior-level buyers with leading suppliers of learning and development (L&D) products, solutions and advice.

    Register for your tickets here: http://bit.ly/2fBVFoG

    Read more >>
  • Customer Engagement Summit 2017

    13th November 2017

    Westminster Park Plaza | London

    With over 25 years’ experience at a senior level building, managing and leading teams to deliver exceptional customer service and sales results, our MD Sally will be speaking at Europes’ biggest customer and employee engagement event.

    Read more >>
  • UK Business Awards 2017

    22nd November 2017

    Wembley | London

    We have been shortlisted for TWO awards this year, in partnership with our fabulous clients Wickes.

    Our Categories are : 

    • Innovation – B2C 
    • Best place to work 

     

    Read more >>

check out our award winning content below

The reason why we’re so credible is because our people have walked the walk and we love to share our expertise. Here’s a few of our pearls of wisdom.

read all our blogs


The web can be a crowded place with millions of articles being shared every day.  We know your time is precious, so here at Blue Sky we would like to help!  Every week we search for the best and most informative articles to share just for you.

If you’d like the good stuff in your life, simply fill in your details and click subscribe below