Customer Service


The Art of Customer Experience

Customer experience is a key differentiator for many organisations and there’s some very specific things you need to do to help you bring your service signatures to life across every customer channel. Want to know more? Drop us an email on hello@blue-sky.co.uk or call the team on 01483 739400

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Sales


The Art of Sales Conversations

Helping you build a salesforce who add value to customer buying decisions. Skills and approaches that are right for right now, impact commercial metrics and drive customer loyalty, it’s the perfect mix for creating a great sales experience and we’d love to have a conversation about your challenges. Drop us an email on hello@blue-sky.co.uk or call the team on 01483 739400

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Leadership


Wicked leadership Extraordinary as standard

If you’re looking to develop leaders to perform effectively in role, look no further. We customise learning so that it’s right for your context, helps leaders balance task with impact and behave courageously. Want to be a better leader? Drop us an email on hello@blue-sky.co.uk or call the team on 01483 739400

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Executive Coaching


The Art of the Extraordinary

Incredibly impactful 1:1 support from specialist coaches to help your leaders and managers set the right tone, manage their personal presence and overcome specific challenges. This isn’t counselling, it supports you through the tough stuff so you perform better. If you’d like to learn more, drop us an email on hello@blue-sky.co.uk or call the team on 01483 739400

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Public Sector


The Art of the Possible

Recognising the unique position of our colleagues in the public service sector, we offer people development that enables you to operate in a world where delivering great customer experience is king AND also demonstrates social return on investment. Want to know more? Drop us an email on hello@blue-sky.co.uk or call the team on 01483 739400

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got black friday blues?

every shopper loves getting a coveted item at a great price but what does it all mean for retailers once the rush is over? even in a world of instant gratification, success is all about the human to human conversations

click here to read more!

count down to open banking

hotfoot on the technology brought to us through online brands like uber, secure information sharing is bringing personalised banking right into our hands – so standing out from the crowd is even more about adding value through the experience your people deliver

click here to find out more

engage awards 2017 winners

against tough competition, we are proud to announce we won the best use of training category, with our amazing client wickes, at the 2017 engage awards last night.

congratulations to all those involved and thanks for a great night.

got black friday blues?

every shopper loves getting a coveted item at a great price but what does it all mean for retailers once the rush is over? even in a world of instant gratification, success is all about the human to human conversations

click here to read more!


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count down to open banking

hotfoot on the technology brought to us through online brands like uber, secure information sharing is bringing personalised banking right into our hands – so standing out from the crowd is even more about adding value through the experience your people deliver

click here to find out more


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engage awards 2017 winners

against tough competition, we are proud to announce we won the best use of training category, with our amazing client wickes, at the 2017 engage awards last night.

congratulations to all those involved and thanks for a great night.


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want learning with impact?

we can’t take the credit for all the hard work because it’s our amazing clients who do that and they deserve to have their results shouted out from the rooftops – take a look at some of their achievements.

We’ve got so many more stories to share, drop us an email on hello@blue-sky.co.uk or call the team on +44 (0)1483 739400

view all case studies

what we do

 

where we work

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    automotive

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    energy & utilities

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    financial services

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    insurance

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    retail

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    telco & media

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    technologies

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    travel & leisure

a sample of our clients

we love an award!

We absolutely recognise that whilst we bring the expertise to creating learning that changes lives, its our clients who do all the hard work, so we’re always really delighted when we win awards with them because, frankly speaking, it’s a pretty big deal! Take a look at some of the shiny silverware here….




Over the past 3 years we have conducted research and conversation analysis with over 9,000 customer service agents from more than 62 blue-chip organisations.

Our insights support the evolution of our propositions so they are absolutely relevant to the changing landscape.

Want to know whether there could be consistent sequences in handler behaviour that predict customer divorce (or at least extreme dissatisfaction)?
What we discovered when we turned to our customer analytics database was sobering, to say the least.

events

we go to events to meet new people, come and say hello!

  • 2customer enagaement summit
    Customer Engagement Summit 2017

    13th November 2017

    Westminster Park Plaza | London

    With over 25 years’ experience at a senior level building, managing and leading teams to deliver exceptional customer service and sales results, our MD Sally will be speaking at Europes’ biggest customer and employee engagement event.

    Read more >>
  • uk bus awards
    UK Business Awards 2017

    22nd November 2017

    Wembley | London

    We have been shortlisted for TWO awards this year, in partnership with our fabulous clients Wickes.

    Our Categories are : 

    • Innovation – B2C 
    • Best place to work 
    Read more >>
  • tj awards 2017
    Training Journal Awards 2017

    5th December 2017

    The Brewery | London

    Not only is our director of leadership Guy Bloom judging at these prestigious awards, but we have also been shortlisted in partnership with our amazing clients Wickes for Best Sales Training Programme 2017

    Read more >>

check out our award winning content below

The reason why we’re so credible is because our people have walked the walk and we love to share our expertise. Here’s a few of our pearls of wisdom.

read all our blogs


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